Refund policy
Thank you for choosing Art By Cloe. If you're not completely satisfied with your order, our return and exchange policy is here to support you with clarity, care, and ease.
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7-Day Return Policy
We gladly accept returns within
7 days of delivery
for all
unused, full-price
items.
Products must be returned in **original condition and packaging**,
with no signs of wear or damage.
Return Shipping:
As a small, independent brand, we kindly ask our customers to cover the return shipping costs for non-defective items.
We truly appreciate your understanding and support—it helps us keep creating energy-infused nails you'll love.
How to Initiate a Return
1. Email Us
Contact our team at **[email protected]** with your order number and reason for return before sending any items.
2. Receive Authorization
Once approved, you’ll receive a Return Authorization (RA) number and instructions.
3. Repack the Item
Pack the product in its original packaging, including all stickers, accessories, and cards.
4. Ship the Return
Ship the package to the provided address using any trackable method.
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Refund Process
After receiving and inspecting your return, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within
10 business days
.
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Non-Refundable Items
-Due to the intimate nature of press-on nails, we are unable to accept returns on any items that show signs of wear or application.
- Gift items or sale items marked as final sale
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Damaged or Defective Items
If your item arrives damaged, please refuse delivery if possible.
If already delivered, contact us within
24 hours
at [email protected] with:
- Photos of the damaged product and packaging
- Your order number
- A brief description of the issue
If confirmed defective, we will cover return shipping and send a replacement at no additional charge.
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Exchange Policy
If the size isn’t right for you, please request a return and place a new order.
At this time, we’re unable to offer direct exchanges.
We want you to find the perfect fit, and the fastest way is to reorder once your return is approved.
Thank you for understanding.
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Contact Information
For any questions about returns or exchanges, please contact us:
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Email: [email protected]